Details descriptions of ICT Consultancy services
Telecoms revenue chain audit
Revenue leakage is something very common in all the telecoms operations. Most of the time business is unaware of the causes of the lost. Wrong configuration of the business logic on one of the revenue chain system can trigger revenue lost without notice. Incorrect reconciliation of billing data from source systems to the final billing systems could also lead to revenue lost. There are so many other factors that can lead to the revenue lost in the network.
Operators are performing every year the audit on the information systems, but these audits do not cover the risk of revenue leakage coming from the ICT systems chain.
With our proven experience in the telecom’s revenue chain management we offer our expertise to the telecom’s operators, to reassess and review the logic of their systems operating along the revenue chain. This is a kind of audit we performed on these systems nodes, in order to detect non optimal configurations and incorrect controls in place leading to the lost.
Herewith the telecom revenue management ecosystems we intervene on:
- Mediation system
- Billing and Charging systems
- Partner and Interconnect Management
- Provisioning systems.
- CRM and product catalogue.
- Core network performance indicators.
Information systems security Audit.
We perform a systematic independent examination of information systems, in a continuous search for non-compliance. Our experts follow the standard security audit process and deliver at the end of their mission an assessment reports that help the executive to direct the management on achieving security objectives.
Our mission as auditors is to:
- Manage the audit process in accordance with IS audit standards
- Plan audits, ensuring the scope matches the needs of the organization being audited
- Perform the audit and gather appropriate evidence
- Communicate the results and recommendations to stakeholders
Cyber security consultancy.
We help organizations implement the best possible security solutions for their budget and requirements. Our Cyber security consultancy services can be personalized for organizations of all sizes in any industry and location.
Our consultants perform:
- Cyber health check: Vulnerability assessments to assess organizations cyber risk exposure; Identify organizations’ actual cyber risks; audit the effectiveness of the responses to those risks; analyse real risk exposure and then create a prioritised action plan for managing those risks in line with your business objectives.
- Cyber security audit and review. This is a subset of Information system audit.
- Cyber security architecture design review: Our cyber security experts can help you develop, design and implement secure architectures across IT systems, networks and applications.
- Cyber security risk management.
- Etc.
IT governance consultancy.
We advise global businesses on their critical issues and propose cost-saving and risk reducing solutions based on international best practice and frameworks.
We assess and advice our customers on the below domains forming the basis of the IT governance:
- IT governance framework
- Strategic management
- Benefit realization
- Risk optimization
- Resource optimization.
We are targeting the organization where the IT governance is not yet mature in order to accompany them to reach the governance maturity.
If you feel you are not getting much value from your IT investment, there must be an IT governance issue. Our team are available to support you identify the gaps and work with you from the framework design till implementation of a governance model.
Business process Improvement.
As part of the IT governance implementation, we support the organizations business on the analysis and design of workflows and business processes in order to get them align to modern IT capabilities that fit the business strategy.
We use IT capability as enabler to the business process improvement. Our focus here, is to analyse the existing business processes and the role IT can play to improve the efficiency and effectiveness. The redesigned business process should help organization save cost and gain better performance.
Support on IT service Management: design of service contracts with service providers: SLA and OLA.
This the support we provide on the manage services. We help our customer to prepare and engage the service providers. Our service management consultant helps the customer on specifying the services requirements and convert them into SLA and OLA. We support our client to engage candidate service providers.
It is our duty to continuously monitor the actual service level agreement KPI defined in the contract and corrective action taken for improvement.
Organizations can also outsource their non-core operation services to us. We support and maintain systems innovation and solutions developed by third parties.
You can fully outsource your service delivery, software solution or complete IT infrastructure to us. We are able to support, maintain and re-engineer your systems or applications as per your needs.
ICT systems and solutions engineering: Enterprise applications and infrastructure architecture design.
We support organizations on the IT solutions deliveries using the best in class applications and infrastructure design and innovative technology.
Our experts are well versed in the enterprise application and infrastructure architecture design that will suit each organization IT strategy.
We support organizations on their ICT systems acquisitions, operations and maintenance:
- Define infrastructure requirements in adequation with the IT strategy
- We support on the enterprise applications architecture.
- We support the procurement of the equipments
- We do the Backoffice support on IT tools and applications.
